Sensitive Names Dispute Resolution (SNDR)

AIAC has been appointed as the sensitive name dispute resolution service provider by the Malaysian Network Information Centre (MYNIC). All sensitive domain names disputes are governed and administered in accordance with .my DOMAIN REGISTRY’s Sensitive Name Dispute Resolution Policy (SNDRP), Rules of the .my DOMAIN REGISTRY’s SNDRP and AIACSupplemental Rules.

A sensitive name dispute arises when a complainant feels or believes that a registered “.my” domain name contains such sensitive words and the sensitive names dispute resolution is a process that allows a complainant to challenge the registration of such domain names.

AIAC provides a simple, fast and affordable resolution of .my domain name disputes. SNDRP governs the terms of resolving a dispute between the owner of a .my domain name and a Complainant over the Respondent’s registration and/or use of a domain name which contains a Sensitive Name.

If a complainant is successful in establishing its case, the disputed .my domain name will be deleted.
However, if the Respondent is able to prove that the disputed domain name is not a sensitive name, the domain name will remain with the Respondent.

For guidance on filing a sensitive name dispute case, please peruse the Process Flow Chart and submit the completed forms to AIAC. Please do not hesitate to call the Centre should you require any assistance.


.my DOMAIN REGISTRY [legal entity being MYNIC Berhad (Company No: 735031-H)] is the sole administrator for web addresses that end with .my in Malaysia.

.my DOMAIN REGISTRY is the registry and register for the .my domain name and comprises of the following departments: registration, billing, system administration, policy, corporate services, technology and innovation and corporate communication.

.my DOMAIN REGISTRY is an agency under the Ministry of Science, Technology and Innovation (MOSTI) and is regulated by the Malaysian Communications and Multimedia Commissions (MCMC).

.my DOMAIN REGISTRY administers the name space for the .my top level domain (TLD). This involves the registration of domain names as well as the maintenance and operation of a domain name registry (a central database for .my domain names).

In preparation of filing of complaints or responses, parties are advised to refer to the SNDRP Rules, AIAC Supplemental Rules, SNDRP Policy, Schedule of Fees and the Process Flow Chart. Parties are required to fill in the necessary forms, which can be downloaded from this website. The forms are laid out in accordance to the process flow.

All communications between parties and provider must be submitted in hard copy and in electronic form to the Domain Name Case Administrator at:

Sensitive Name Dispute Resolution Services
Asian International Arbitration Centre
Bangunan Sulaiman, Jalan Sultan Hishamuddin
50000 Kuala Lumpur
Tel: +603 – 2271 1000
Fax: +603 – 2271 1010

1. Complaints

To be filled in by Complainant
For submission of complaint, please fill in Form A1 or Form A2 – Complaint in Accordance with the .my Domain Registry’s (.MY) Sensitive Domain Name Dispute Resolution Policy (this form is attached to Complaint Transmittal Coversheet).

2. Responses

To be filled in by Respondent
For submission of response within fifteen (15) working days from the date the Proceeding commences, please fill in Form B – Response in Accordance with the .my Domain Registry’s Sensitive Domain Name Dispute Resolution Policy.

For extension of time required for submission of Response, please fill in Form C – Request for Extension of Time to Respond to Complaint.

3. Withdrawal

To be filled in by Complainant
If the parties agree to settle the complaint either before the appointment of Chairman or before the formation of sub-reference panel or after the formation of sub-reference panel and before reference panel decision, please fill in Form D – Withdrawal of Case [Specify *Before Chairman Appointment/Before Reference Panel Formation / *After Reference Panel Formation and Before Reference Panel Decision].

4. Payment of Fees

To be filled in by Complainant
The Complainant must pay the fees to the provider within five (5) working days from the submission of the complaint to the Provider. Upon payment, please fill in Form E – Acknowledgement of Payment of Fees.

If the Complainant fails to make any payment within the stipulated time as above, the complaint will be considered withdrawn.

5. Appointment of Panel

To be filled in by panellists
If nominated panellists accept or decline appointment, please fill in:

  • The Declaration of Impartiality and Independence
  • The panellist non-acceptance form
6. Decision

To be filled in by panel
Once a decision has been made, please fill in Form H – Notification of Decision by the Reference Panel to the Regional Centre for Arbitration Kuala Lumpur.

The Proceeding fee is RM300 per complaint, payable by the Complainant.

All payments should be made in favour of the Asian International Arbitration Centre to the following account:

Name of Bank: Maybank Berhad
A/C No: 5143 5680 7190
Address: Wisma Genting,
Jalan Sultan Ismail,
50250 Kuala Lumpur