ADR Online - An AIAC Webinar Series - Confessions of a Shopaholic: Dispute Resolution and E-Commerce
Join us in our next webinar, titled “Confessions of a Shopaholic: Dispute Resolution and E-Commerce” on Thursday, 4th June 2020 at 4.00 p.m. MYT (GMT+8).
Although a true shopaholic’s natural habitat is in a sprawling mall, during these times of physical distancing, one must get their shopping fix online. Accordingly, it has never been a better time than now for E-Commerce to shine and fill the shopaholic’s needs. With the growing number of online customers increasing, the disputes that follow are bound to rise. Indeed, the Domestic Trade and Consumer Affairs Ministry in Malaysia recently reported that more than 1,700 consumer complaints were received relating to online purchases during Malaysia’s Movement Control Order period. Similar to a mall, platforms such as Amazon, Lazada, and Shoppe provide the location for stores to sell their goods. To ensure seamless service, these platforms have created internal dispute resolution processes in which the platform acts as a neutral to determine whether a refund to a consumer should be granted when a dispute arises. But what happens what either side is upset with that decision? It therefore begs the question, which forum is the best for resolving E-Commerce related disputes? The panellists in this session will discuss the various options provided to both the sellers and consumers in resolving these disputes.
To register, please email: email@example.com.